I had to pay this expense because of Apple's mistake, and faults with the Big Sur update, and if it was never faulty, it wouldn't have happened, and I would have never had to pay so much to get it fixed. When I got back onto my laptop, I found that not only was FileVault off, but I don't even have a recovery key. Luckily, I managed to get my files back, at a hefty cost. My laptop completely crashed and I couldn't get back in, and in recovery mode, I couldn't get in using a recovery key (which I never had), nor change it using my Apple ID, and the file vault was supposedly on, not allowing me to transfer my files onto an external hard drive.Īfter days of communicating with Apple Support, I was told the only way to access my files would be to go to a data recovery centre, this was weeks before my audition to apply to university. Has anyone else had problems with logic board failures on relatively new Macs without having damaged them in anyway? I know a few people and if this is a common problem Apple really needs to fix their logic boards and their 'susceptibility to damage'.Ĭompensation after Big Sur update issues Heya, has anyone had any problems with the Big Sur update?Ī few weeks ago I tried to update my 2019 Macbook Pro to Big Sur, which was a big mistake. My entire dissertation is on that laptop and even though the repair shop told me there was a 90% change that by installing a new logic board, I would be able to access all of my documents, the idea as a student of paying £500 to fix a laptop I bought brand new so recently seems ridiculous. The warrantee for the computer expired after 1 year, and 4 months after this my practically new laptop failed for no good reason.
This week, it stopped working completely for no apparent reason at all and I took it into a Mac repair shop who told me that the logic board had failed and it would cost 500£ to repair (more than half the price I payed for the computer from the apple website). I am a student and I bought a brand new MacBook air 1 year and 4 months ago.
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